Customer Support Representative at Infoblox
Job Description :
Infoblox is seeking a Customer Support Representative (OFF ROLE) to join our Support Operations team in Trivandrum. Customer Support Representative at Infoblox helps maintain high satisfaction and engagement among our customers. In this role, you will engage with Infoblox customers and partners to ensure that their product-related queries (non-technical) are addressed on time. This involves responding to customer inquiries via phone, email, and web, diagnosing/analyzing problems, and providing non-technical workarounds. This role reports to the Manager, Customer Support based out of Trivandrum.
Responsibilities:
- Creating a sense of urgency, professionalism, and execution that establishes a new level of the expected customer experience
- Working with different internal stakeholders to ensure Return Material Authorization is processed on time
- As a Customer Support Representative, You should Help the Support Operations team to handle customer call volumes
- As a 24x7x365 organization, shifts, work on holidays and on-call responsibilities may be required
Requirements :
- Overall 1+ year of work experience in Customer Support (US, UK, or Australia), or other international customer-facing roles
- Passionate and diligent towards service
- Good communication skills and business aptitude
- Must showcase good analytical and organizational skills
- A team player and ability to work under pressure
- Should be ready to work in night shifts
Education:
- Bachelor’s degree or relevant experience is required
About Us :
- Infoblox leads the way to Next Level Networking with its Secure Cloud-Managed Network Services with 8,000 customers worldwide including 350 of the Fortune 500.
- Infoblox brings cutting-edge, SaaS-based cybersecurity and DDI solutions for enhanced reliability, and automation to cloud and hybrid systems, with a single pane of glass for better network management and customer experience.
- Next-level cybersecurity helps enterprises in any industry protect against the rising flood of cyberattacks, leveraging 14 billion threat indicators and 30 plus API security integrations. Customers benefit from a Tier 1 foundation with five-nines availability, delivered as software-defined services. Next-level automation reduces manual tasks by 70% and annual costs by more than $1M, minimizes outages and cybersecurity risk.
| Company Name | Infoblox |
| Role | Customer Support Representative |
| Website | http://www.infoblox.com/ |
| Qualification | Bachelor’s degree |
| Experience | 1+ Years |
