Marketplace Operations Associate at Poshmark
Job Description :
Poshmark is looking for a Chargebacks Associate / Marketplace Operations Associate who will be primarily responsible for reviewing, analyzing, and resolving disputes effectively based on the information available. A Chargeback Associate will review disputes to determine the risk involved with the transactions with the goal of preventing chargeback losses. This person will help evolve our processes & assist in developing scalable solutions to chargeback prevention, trends & activities.
Responsibilities :
- Effectively review, analyze and resolve disputes
- Investigate and monitor disputed transactions for possible fraudulent behaviors and patterns
- Provide an in-depth analysis of chargebacks in order to help us evaluate the risk involved
- Identify tactics that can prevent and reduce claims
- Collaborate with a cross-functional team to implement prevention measures
- Interact with the Poshmark community about sensitive issues in a very professional manner
6-Month Accomplishments :
- Familiar with various Chargebacks processes, and procedures
- Familiar with all Poshmark internal tools and applications
- Learn about all fraud types and become comfortable making decisions
- Work independently and cross-functionally to streamline and improve Chargeback processes
12+ Month Accomplishments :
- Complete and exceed all 6-month responsibilities
- Ability to work on all areas of chargebacks independently
- Become a chargeback specialist
- Forecast chargeback liability based on the metrics
- Work on a few ongoing projects at a time
Desired Skills :
- New graduates are welcome
- 0-2 years of operational, customer support, or other applicable experience.
- Excellent verbal & written communication skills
- Critical observation – detailed oriented, ability to research, analyze.
- Ability to make critical decisions based on limited information
- Ability to understand customers, situations and resolve conflict
- Passionate about community & helping our users
- Collaborative personality
- Inherently curious
- Take on additional responsibilities in order to support operations
- Ability to provide input to improve and streamline processes
| Company Name | Poshmark |
| Website | https://poshmark.com/ |
| Role | Marketplace Operations Associate |
| Qualification | Graduate |
| Experience | 0 – 2 Years |
| Seniority Level | Entry-level |
| Industry | Internet |
| Employment Type | Full-time |
| Job Functions | Management, Manufacturing |
