Customer Quality Engineer at Sensata Technologies

Job Description :

The Customer Quality Engineer supports strategic customer accounts with a direct customer interface to drive quality improvement, responding to customer issues with crisp communication and providing strong problem resolution. Responsible for maintaining customer contacts regarding all quality-related activities during product development, product release, production start, and series production. Coordinate analysis of products in response to customer complaints, initiating rapid corrective measures and the establishment of permanent corrective actions to improve processes, service, and products.

Responsibilities :

• As a Customer Quality Engineer, You should analyze, solve and control production quality problems on time to meet the customer requirements
• Coordinate Production Part Approval Process and provide documents to customer
• In charge of Measurement System Analysis and Statistical Process Control for key processes
• Ensure a smooth and timely launch of new and changed products
• Coordinates customer returns and uses Sensata tools to provide frequent status updates to affected customers
• Work effectively with test, design, product, and planning engineers, regional quality engineers, regional planners, regional technical sales representatives, and marketing representatives to solve customer challenges and provide answers
• Key participants in project teams to ensure a successful launch of new products. It should be made clear what the customer expects and in detail elaborated how this can be achieved. After this process monitoring should take place on correct implementation
• Initiating improvement proposals serving cost of quality, turnaround time, and quality of production
• May partner with line quality engineers and management teams in Layered Process Audits and internal audits. These audits ensure that manufacturing practices are followed
• Facilitate Risk Management process in compliance with appropriate external standards and corporate policies
• Develop a customer satisfaction plan. Turn “voice of the customer” into user needs and quality goals
• Develop a strategy to manage specific customer accounts
• Lead customer quality issue resolution
• Work with customers to understand their specific requirements and then draft plans to fully satisfy their requirements
• Perform risk assessments
• Set quality goals and improvement plans
• Review Control Plans and improve as needed
• Develop a customer satisfaction plan
• Work with Production sites to drive manufacturing improvements
• Analyze data to identify concerns and respond to customers

Experience / Qualifications :

• A university degree and 2-4 years of experience (i.e. Bachelors degree) or a graduate degree and 0-2 years of experience (i.e. Masters degree)
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Holds self-accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers