Job Description :

Freshworks is looking for an experienced Business Development executive who maintains and expands relationships with strategically important customers in the SMB space. Assigned to a set of customers, this person is responsible for achieving sales quota and assigned strategic account objectives. We seek a self-starter salesperson who represents the entire range of company products to assigned customers while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company.

Job Responsibility :

• Establishes productive, professional relationships with key personnel in assigned customer accounts.
• The Business Development executive should coordinate the involvement of company personnel, including support, service, and management resources, to meet account performance objectives and customers’ expectations.
• Meets assigned targets for profitable sales volume and strategic objectives (including cross-selling of other products from the company) in assigned accounts.
• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a monthly and annual period.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Leads solution development efforts that best address customer needs while coordinating the involvement of all necessary company personnel.

Accountabilities and performance measures :

• Achieves assigned sales quota in designated strategic accounts.
• Meets assigned expectations for profitability.
• Achieves strategic customer objectives defined by company management.
• Completes strategic customer account plans that meet company standards.
• Maintains high customer satisfaction ratings that meet company standards.

Qualifications :

• Undergrad college degree from an accredited institution.
• Excellent verbal and written communication.
• Preferably at least 1 year of strategic sales experience in a business-to-business sales environment.
• PC proficiency.

About us :

Business software is clunky, expensive, hard to set up, and frustrating to use. Countless hours are wasted trying to customize these solutions and they often require expensive professional services to get everything to work. In the end, the solution becomes so complex that businesses need to hire full-time employees to babysit the software.

At Freshworks, we believe your business deserves better software – software that’s ready to go, easy to set up and use, and requires minimal customization. Freshworks has backed by our world-class support because all of our products live up to this promise. And the best part is, you don’t have to break the bank to get them working.

Today, over 40,000 customers trust our software to run their business. We believe it’s just the beginning…