Job Description :

As a Community Associate, Email Support you are responsible for providing front-line customer support to our growing Community.  You will triage and respond to high volumes of time-sensitive customer inquiries–related to orders, their account, and provide detailed product education.  Our goal is to maintain a high level of customer satisfaction while assisting with a seamless user experience. 

The ideal Community Associate…

• understands empathy is the key to helping others
• exercises strong problem-solving skills
• showcases endless patience and contagious positive energy

Responsibilities:

• Engage with Poshmark users via email support
• Respond to users in a timely, friendly, and professional manner 
• Demonstrate empathy through thoughtful and prompt resolutions for the Community
• Research, troubleshoot, and recommend solutions for open orders and account related issues
• Gather feedback and suggestions from the Community
• Strive to exceed volume and CSAT (customer satisfaction) goals
• Help with side projects and administrative work as needed

Where you will be in 6 Months?

• Independently handle Tier 1 cases with efficiency and accuracy
• Provide resolutions based on guidelines and policies
• Meet daily case goals on a consistent basis

Where you will be in 12+Months?

• Navigate Tiers 1 & 2 cases with ease
• Begin providing mentorship and guidance to new team members and peers
• Begin contributing to team projects

Requirements:

• 0-2 years of equivalent experience; new college graduates are encouraged to apply
• Enthusiastic about community, customer service, and spreading love and kindness
• Endless patience and a positive attitude with the ability to turn a negative into a positive
• Competitive by nature; thrives off the success of a team
• Believes that helping users is crucial to the growth and success of the company
• Strong computer and typing skills
• Exceptional written communication skills with keen attention to detail
• May be required to work on holidays and weekend support as needed

About Us:

At Poshmark, we’re constantly challenging the status quo and are looking for innovative and passionate people to help shape the future of Poshmark. We’re disrupting the industry by combining social connections with e-commerce through data-driven solutions and the latest technology to optimize our platform. We’re nothing without our amazing team who deliver an unparalleled social shopping experience to the millions of people we connect with each day.