Job Description :

The Customer Service Associate is responsible for processing customer purchase orders, resolving issues, handling inquiries, cross-referencing, expediting, and communicating with suppliers, customers, and sales representatives. Serves as a liaison with all parties to enable sales growth. Live Avantor values.

Responsibilities :

• Capable to resolve internal/external customer requests/queries via email, fax & chat.
• Deliver the results as per process requirements
• Liase with manufacturer and internal customer from time to time in providing resolution
• Upskill process knowledge from time to time
• A Customer Service Associate should have ability to delight customer above and beyond the call of duty

Experience :

• Good communication skills (English)
• Proficiency in Microsoft Office
• Good organization skills
• Willingness to work in shifts
• Good Decision making skills
• Ability to learn Avantor terminology

Competencies :

• Analytical and Critical Thinking
• Collaboration & Teamwork
• Continual Improvement and Innovation
• Customer Focus
• Developing People
• Driving Results
• Adhere to Avantor’s policies, procedures, rules and guidelines
• Uphold Avantor Culture and Values at all times

About Us :

• Avantor is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries.
• Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve.
• One of our greatest strengths comes from having a global infrastructure that is strategically located to support the needs of our customers.
• Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries.
• We set science in motion to create a better world.
• We empower all our associates to explore and contribute ideas that elevate our products, services and solutions. By collaborating with our industry partners, we improve scientific outcomes.
• Everything we do begins with actively listening and collaborating with our customers. By understanding their challenges and aspirations, we proactively identify solutions that address their current and future needs.