Job Description :

The primary responsibility of the role as Digital Content Associate at Amazon is to perform marketing operations to improve visibility.

Roles and Responsibilities :

• The role will require the candidate to quickly understand the marketing tools and operation workflow tools.
• He/She needs to continuously adapt and learn new features on the Editors and improve on his/her acumen to quickly edit and fix up contents. She/He has to follow editing SOP to spot/catch errors in the content.
• He/She needs to perform a content quality check to qualify user experience for content viewing (flow and format quality). He/she will need to use software tools for quality audit, content editing, and data capture.
• The associate will need to be aware of the operations metrics like productivity (Number of titles processed per hour), quality (defect %age), and delivery/latency SLA. The associate will be measured on his compliance to these Metrics, SLA requirements, QA guidelines, team, and personal goals.
• He/She should be a team player and come up with improvement ideas for his direct report and improve the editing/QA process.
• The Digital Content Associate at Amazon will need to often contact stakeholders globally to provide status reports, communicate relevant information, and escalate when needed.
• The role is an individual contributor role.
• The role requires a graduate degree with exposure to MS office and comfort with numbers.
• In addition, the associate should have attention to detail, good communication skills, and a professional demeanor.

Basic Qualification :

• Completed under graduation (UG) in any stream.
• Analytical knowledge to solve basic mathematical and logical problems.
• Knowledge of Excel (Basic excel knowledge and logics)
• Ability to communicate effectively (Read, Write, Speak in English)

Preferred Qualification :

• Ability to meet deadlines in a fast-paced work environment driven by complex software systems and processes
• Self-starter, good team player
• Strong attention to detail in editing content and deep dive and identify root causes of issues
• Good at problem-solving, data analysis, and troubleshooting issues related to content editing
• Good interpersonal skills to manage ongoing relationships with the software team and interoperations teams
• Working knowledge of XML standards would be an added advantage
• Knowledge of or experience in the Publishing industry is a big plus
• Should be able to write SQL queries