Job Description :

The Facilities Manager – Operations will have responsibility for the management of a wide range of issues, from strategic contracts management to input on day-to-day operations.  This Facilities Manager will be highly familiar with the service structure, including responses to requests for assistance on Facilities Management issues from client staff and arrangements pertaining to all operating expenditures. This position will form a part of the team that will provide a professional, value-focused service aimed at meeting or exceeding the client’s expectations.

Duties and Responsibilities :

• Lead the JLL management team in the delivery of facility management services.
• Ensure that the maintenance services are delivered in line with the contractual commitments and within budgets.
• Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources.
• A Facilities Manager should ensure compliance of minimum wages acts for payments and statutory compliance through specialist professionals.
• Maintain all records related to the performance of facility management operations on Client site
• Ensuring that the subcontractors are meeting their commitments on scheduled delivery of trainings.
• Analyse call outs to understand trends; undertake strategic initiatives to minimize the same.
• Train team members on all Quality policies & procedures.
• Audit sub contractors on quality of materials & upkeep of the site.
• Analyse call outs to understand trends; undertake strategic initiatives to minimize the same.
• Liaison with the client Finance team 
• Develop MIS reports for Jones Lang LaSalle’s management team and necessary client reporting.
• Chair the monthly progress meeting during the absence of operations manager.

Duties are in accordance with the Scope of Work & include:

General Administration & Management:

• Client & Business Unit Liaison
• Team management including Vendor team (onsite personnel)
• Prepare, submit and review Monthly Report to client
• Preparation and submission of management reports/analysis as and when required by client
• Expense tracking oversight and invoice management
• Assistance to Client – FM for preparation of Annual Budget
• Formulation and implementation of Policies & Procedures Including Annual Update of Operations Manual
• Property Services, Routine & Ad-Hoc Maintenance
• Oversee operation and maintenance of facilities; housekeeping, conference rooms, resolving operational issues, etc

Operational Risk Management :

• Update and implement Emergency Response plan; drills etc as required
• After office hours facilities assistance response
• Operational Audits and Compliance
• Escalation of Incidents/Problems

Vendor & Contractor Management :

• Evaluate Vendor Procurement & Contracts Administration &  Management
• Moves, Adds & Change Management (MAC)
• Oversee office churn/internal box moves

Qualification :

• Graduate in any discipline
• 5 – 8 years experience in facilities management
• Tertiary qualifications in building management and/or business desirable
• Proven ability to function effectively as part of a team
• Proven ability to initiate and follow through with improvement initiatives

Key Performance Measures :

• Meet or exceed best practice in provision of services through contracts
• Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Operation Manager.
• Effective management of the team.