Job Description :

Amazon is seeking an experienced Operations Manager to join our team in Chennai to develop, manage, and support a large team of direct and indirect reports to support our speech and language technology.
As an Operations Manager, you will become an expert in the processes. You will manage other leaders to ensure that data associates are adequately trained and supported. You will ensure that accuracy and standards are maintained and that risks and mitigation strategies are communicated across a globally distributed organization.
This role will include managing individual and team performance expectations and goals; provide individual coaching feedback sessions; maintaining and improving quality and throughput of data; and monitoring real-time productivity to meet weekly deliverables.

Roles :

• Manage day-to-day operations of a team of team managers and data associates including logistics, resource/equipment planning, staffing, quality control, and reporting.
• Oversee the hiring & training of new team members and support their development.
• Operations Manager should be able to maximize the productivity through supervision, training, analysis, and feedback of performance data on a periodic basis.
• Partner closely with the research team to adapt to changing conventions, tooling developments, and expansion to new data areas.
• Collect, track, & present metrics related to processes, team accuracy, and efficiency, and drive improvements in efficiency, throughput, and cost across the organization.
• Partner with the Knowledge Management, Capacity, and Workforce Planning to prioritize and manage regular operational workflows as well as associated training needs.
• Communicate effectively with other operations and/or program managers at other sites regarding risks, mitigation strategies, and success of project SLAs.
• Continuously evaluate tools and processes and offer solutions to ensure they are efficient, high quality, and scalable.
• Utilize strategic thinking to plan/develop team and site growth to support data delivery.
• Troubleshoot and resolve technical and logistical issues.
• Ability to lead diverse talent within the team, work cross-functionally, and build consensus on difficult issues.

Requirements :

• Bachelor’s degree or higher (Any Stream) with relevant experience of 8+ years with 4+ years of people management.
• Previous experience as an Operations, Project, or Program Manager directly managing and developing front-line manager.
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
• Proficiency in verbal and written communication skills in English.
• Experience with process improvement/quality control tools and methods.
• Master’s Degree.
• Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues.
• Excellent communication, strong organizational skills, and very detail-oriented.
• Leadership experience in coaching and performance management.
• Experience in managing processes and operational escalations.
• Experience with aspects of speech and language technology.
• Fluency in a foreign language is a plus.

About Us :

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. Amazon embraces new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company and the spirit and heart of a small one.

Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.

Our mission is to be Earth’s most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer’s top of mind.

You’ll also hear us say that at Amazon, it’s always “Day 1.”​ What do we mean? That our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.