Job Description :

NatWest Group is looking for a highly motivated teammate ready to play a key role as a production Management Analyst.

• We’ll look to you to play a key role in supporting the provision of day-to-day technology-based services.
• You’ll be delivering production management for relevant platforms, activities, and processes relating to your area of specialist knowledge, within predefined end-to-end processes.
• This is an opportunity to gain valuable exposure as well as the chance to develop your skills in a collaborative and cohesive working environment.

Responsibilities :

As a Production Management Analyst, you’ll be communicating and collaborating with internal and external stakeholders involved in the production management within your area of technical knowledge. You’ll be acting as a point of customer contact and first or second-level support using request fulfillment processes.

Additionally, you’ll be providing solutions for applications management to ensure availability for business use as per agreed service level expectations.

You’ll also be:

• Identifying areas where service and robustness could be improved, through the detailed analysis and diagnosis of re-occurring platform and service incidents.
• Participating in the ongoing evaluation and analysis of current capacity to provide the required performance.
• Helping to develop colleagues by sharing experiences, expertise, and specialist knowledge.
• Supporting the delivery of application management and application support.
• Supporting the application of controls and constantly reviewing, primarily against SOX controls to ensure full compliance to all policies and regulatory obligations.

Qualification :

We’re looking for someone with experience in change control, problem management, incident management, and capacity management and the ability to resolve technical problems of varying degrees of complexity.

Knowledge of cloud technologies would be greatly beneficial.

You’ll also demonstrate:

• Excellent stakeholder management skills
• The ability to prioritize and multitask
• Great communication skills
• A collaborative approach
• A keen eye for detail