Job Description :

Uniphore is looking for a seasoned, highly motivated Senior Engineer – Cloud Infrastructure for our IT infrastructure team. This is an opportunity to be a member of a team with ownership responsibility for production level service deployments and operations with global reach and maximum customer impact.

Responsibilities :

• Build, operate, and support AWS/Azure/Other Cloud environments.
• Respond to support requests via emails/tickets and phone calls within response time SLAs.
• Closely work with the sales team and product engineering team to understand the cloud requirements.
• Ready to work/coordinate with the stakeholder in different geographical locations.
• Executing and troubleshooting SaaS application deployment procedures.
• Responsible for creating cloud IT policies for internal organization.
• Coordinate with multiple cloud vendors for better pricing negotiation.
• Development of and continual improvement of automation and procedures.
• Troubleshoot performance degradation or loss of service as time-critical incidents.
• Senior Cloud Infrastructure Engineer assists customers in the configuration of backup, patching, and monitoring of servers and services.
• Develop and manage large multi-region multi-CPU virtual machine (VM) clusters and pods.
• Ability to work with cloud monitoring tools to manage resources and cost.
• Ability to estimate cloud cost for budgeting purposes.
• Build customer solutions, leveraging automation, and delivery mechanisms for efficiency and scalability.
• Good understanding of knowledge of network best practices and firewall concepts.
• Configuration and management of Linux servers in cloud and troubleshooting.
• Strong knowledge in creating MFA for the servers using the AD & Radius server in AWS/Azure.
• Good exposure to cloud security & compliance management.
• Enterprise-grade configuration management tools.
• Ownership of issues, including collaboration with other teams and escalation.
• Support the success and development of others in the team.

Qualifications : 

• Must have a very good working knowledge of Amazon/Azure Cloud & Web Services Platform, Products & Services.
• Exposure to SaaS software deployments and support is desirable.
• Good knowledge of Relational and NoSQL Databases, Caching, Object and Block Storage, Scaling, Load Balancing, CDNs, Networking, etc.
• Knowledge of HA and DR on the Cloud is desirable.
• Must have a good understanding of Cloud Security concepts and services.
• Excellent working knowledge of Windows and Linux operating systems (Ubuntu, CentOS, RHEL) – Experience in supporting and troubleshooting issues and performance.
• Good understanding of core networking concepts: VLANs, layer2/3 routing, access lists & load balancing.
• Good understanding of the design and architecture of Native Cloud applications, Cloud application design patterns, and practices.

Skills :

• Friendly, collaborative, and happily work well with others.
• Passionate about both travel and technology.
• Attention to detail is spectacular.
• Flexible, creative, motivated, and cooperative.
• Hold yourself and others accountable for commitments.
• Comfortable with continual change and improvement.
• Enjoy working within the fabric of a purpose-built culture and process that respects the individual but values the team.

About us :

Uniphore is a global Conversational AI technology company with offices in the U.S., India, and Singapore. Uniphore believes the future of customer service is every voice being truly heard. The Company’s vision is to bridge the gap between people and machines through voice. Uniphore enables businesses globally to deliver transformational customer service by providing a platform of Conversational Analytics, Conversational Assistant, and Conversational Security that changes the way enterprises engage their consumers, build loyalty and realize efficiencies.

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore delivers business value using Conversational Service Automation, please visit www.uniphore.com