Job Description :

The Senior Technical Consultant is a key technical resource for our Customer Success Organization through the sales and implementation process. The Technical Consultant works closely with our Customer Success Managers, to provide technical assistance, and consulting to ensure smooth onboarding of customers to the LinkedIn Learning Solutions platform. The ideal candidate will be a natural relationship builder with great communications, organization, and technical skills.

Key Responsibilities :

• Ensure successful onboarding of customers on LinkedIn Learning Solutions, supporting with integration, authentication, and consulting efforts as needed.
• Develop and deliver presentations that explain our products to clients and prospects.
• Delight the customers by providing prescriptive consulting on solutions and quickly resolve escalations when required.
• As a Senior Technical Consultant, you should Identify, evaluate, and communicate customer trends to leadership in a prompt manner.
• Support Sales, and Customer Success Managers as the key technical resource to understand customer requirements and provide appropriate solutions.
• Provide input to internal product teams on customer needs and industry trends for product enhancements
• Work closely with the Product and Engineering teams to stay current on product features and platform changes.
• Document any new technical issues, investigate solutions and communicate the solutions to the appropriate teams.

Basic Qualifications :

• BA/BS in Computer Science or equivalent practical experience
• 5+ years’ experience in the implementation of technical products and projects, especially in a subscription-based business

Preferred qualifications :

• Deep understanding of the web stack (TCP/IP, HTTP, HTML, JavaScript, RESTful APIs)
• Proven experience with security protocols and enterprise user management systems (e.g. SAML, Active Directory)
• A good understanding of Learning Management Systems and how they integrate with Learning Content Delivery
• Experience and/or Familiarity with Multi Auth, xAPI, Learning Record Store, and Learning Experience platforms
• Proven project management capabilities and stakeholder management
• Keen attention to detail and the ability to prioritize and manage multiple customer projects at once
• Knowledge and prior use of case management and collaboration tools like SFDC, Jira or Confluence
• Great communication and presentation skills for both technical and business audiences