Job Description :

What we’re looking for is an expert as a Shift Engineer who can effectively streamline processes and requests. Reporting to the property manager, you’ll manage the technical operations of the site, by delegating the task to the sub-vendor staff with monitoring and supervision in place.

In line with this, you’ll tag each request with unique identity numbers to determine the nature of issues and to dispatch them to the appropriate department. You’ll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time.

Furthermore, you’ll keep tabs on feedback and communicate with the requestor to ensure the closure of the task. You’ll also prepare daily and weekly reports on-call status, as well as monthly reports on recurring calls.

Performing other ad-hoc tasks

As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Part of your mandate is to contribute to the monthly management report for our clients. Likewise, you’ll work closely with admin personnel in processing invoices.

Likewise, you’ll be working side-by-side with both housekeeping and security departments in handling our contractors and developing operational procedures. Ensuring workplace safety is also within your scope. To do this, you’ll actively participate in health and safety reviews and identify potential risks. You’ll also participate in emergency evacuation procedures as needed.

Responsibilities & Experience:

• Proven industry experience
• Are you a degree holder with three to five years’ experience in technical field in facilities management? Do you have a solid background in technical operations and strong working knowledge of occupational safety? Do you have a proven track record in rolling out improvement initiatives? If you said yes to all these, then we encourage you to apply.
• Collaborative mind set
• At JLL, we believe that collaboration plays a central role in achieving success—that’s why you must demonstrate flexibility in working with a team. Likewise, you must possess a customer-centric focus and superior organisational skills to manage daily activities effectively.
• As a Shift Engineer, You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients.

Required Skills – Help Desk Operations

About Us :

• At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment.
• We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
• JLL is a leading professional services firm that specializes in real estate and investment management.
• JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
• Our Company is a Fortune 500 company with annual revenue of $16.6 billion, operations in over 80 countries and a global workforce of more than 91,000 as of December 31, 2020. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.