Job Description :

In this highly visible position as Software Architect within Genesys, you will be setting the direction for our Engage Multi-Cloud architecture. This includes areas like deployment, capacity planning, scalability projections, reliability, disaster recovery, performance, security, and operating margin of the product. Your background in cloud architectures will aid in your success in this role.

Job Responsibilities :

You will provide a technical roadmap and architecture for the Engage Multi-Cloud platform which is based on Docker and Kubernetes. This will all take place in continuous integration and delivery environment where your solid DevOps experience will be an added dimension into the architecture.

• Drive change for multi-cloud technology strategies across Research and Development for system availability, scaling, security, observability, and operating margins
• Deep understanding of Containers (Docker), Orchestrators (Kubernetes), Helm Charts
• As Software Architect, You should understanding Load-balancers (Nginx), API Gateways (Kong, Ambassador), Service Mesh (Envoy, Istio), Service Discovery (Consul), SDN, Secrets Management (Vault)
• Queue and Data Services e.g. ElasticSearch, Postgres, Kafka
• Deep focus on observability e.g. Helm Charts, Prometheus, Grafana, Fluent Bit, statsD, Kibana
• Drive stack observability Log Management, Metrics Aggregation pipeline, system alerts, etc.
• Working with Engage Multi-Cloud customers from an architectural perspective and providing best practices for operating the engage stack and increasingly making it turnkey

Qualification :

• Bachelor’s degree in computer science
• 11-15 years of work experience
• Distributed systems engineering principles applied to scaling mission-critical service applications.
• Strong verbal and written communication skills, with the ability to work effectively across internal and external organizations
• Experience in operating and managing Kubernetes technologies across multiple platforms (Azure AKS, Openshift, AWS EKS, Google GCP, Pivotal), Terraform
• Strong distributed systems engineer with a deep understanding of large scale distributed microservice and serverless based systems
• Strong hands-on skills in prototyping and experimentation, analysis

About Us :

• Genesys is bringing that innovation to customers through multi-cloud deployments in AWS, Azure, and Google Cloud.
• Connections matter, at certain times with greater urgency. Whenever the moment, our technology facilitates those connections creating an experience as a service.
• Our team members own their critical services and words like scalability, resiliency, and automation are at the heart of every line of code we write.
• Every year, Genesys delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries.
• Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences.
• This is enabled by Genesys CloudTM, an all-in-one solution, and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility.