Job Description :

Microsoft develops, manufactures, licenses, supports, and sells computer software and related services, is now looking for a passionate Support Engineer

About Team

• Out team is geographically distributed, we speak many languages.
• We come from a variety of cultural backgrounds.
• We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues.

Our culture is built around attributes that drive our every decision and our every action:

• Customer Obsession – we exist for and because of the customer. We need people who share that passion and drive to make our customers experiences easy, insightful and trusted.
• Growth Mindset – we value all perspectives and reward individuals that poke at the edges of what they know to be true.
• Diverse & Inclusive – we enable people who bring a contemporary view to shape our internal teams and encourage all to feel included.
• One Microsoft – we collaborate and value the work of others, combining their learnings with our own to make a better outcome for our customers.
• Making a difference – we drive impact by looking for ways to continually improve our day to day responsibilities and the connections between our work and others.

About Role :

• Support Engineer at Microsoft(SE) serves as frontline technical resources for customers and partners via phone, email or web.
• They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers.
• Support Engineer at Microsoft will be part of a team responsible for providing an outstanding technical support experience to our business customers.
• From problem identification to full resolution, you will own and manage the customer experience over the phone and Web.
• When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management.
• Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional.
• You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

Responsibilities :

• Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
• Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
• Act internally as a customer advocate.
• Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
• Advise customers on how to gain additional value from their Microsoft products.
• Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
• Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.

Qualifications :

1-5 year(s) experience with Azure Logic Apps OR Biz Talk, IBM App Connect, Zapier or an equivalent product

Experience Needed :

• Knowledge of IIS configuration and how HTTP requests are handled by IIS.
• Knowledge of Azure App Services and Cloud Services is an added advantage.
• Understanding of how HTTP requests are handled end-to-end including HTTP headers, cookies, etc.
• Knowledge of the .NET Framework and how to develop ASP.NET applications using C# and VB.
• Knowledge of MVC frameworks, particularly ASP.NET MVC.
• Working knowledge of Visual Studio.
• The ability to troubleshoot complex web application issues in an often ambiguous environment.
• Knowledge of HTML and CSS.
• Ability to thrive in a strong team environment focused on providing a consistently high level of customer service in a challenging environment.
• Knowledge of PHP, Node.js, Java, JavaScript and popular frameworks such as WordPress, Joomla and Drupal is a plus

Language Qualification :

English Language: fluent in reading, writing and speaking.