Job Description

Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.
WhatsApp is a messaging platform where its messages and calls are secured with end-to-end encryption. Behind every product decision in WhatsApp is our desire to let people communicate anywhere in the world without barriers. WhatsApp is seeking a Public Policy Manager to develop WhatsApp’s safety and encryption strategy in India and the South Asia region. Upholding WhatsApp’s core principles around end to end encryption, this is an opportunity for someone to identify key issues around safety on encrypted platforms & developing our public policy position in order to defend encryption principles with key stakeholders. As the Public Policy Manager for WhatsApp in country and the region you will help shape various product and issue agendas with policy makers inside and outside government while keeping in mind the legal and constitutional provisions around privacy principles. You will lead all engagement on safety and encryption topics with civil society members, legal fraternity, academia as well as government stakeholders. In addition, you will help advise our internal teams on the public policy implications of any regulatory and policy changes, working with a closely coordinated and cross-functional global team. The role requires significant experience either working with or in government, politics or a regulatory agency as well as an ability to grasp complex technical and policy issues in balancing safety requirements on encrypted platforms. In this role, you will also manage strategic outreach and policy campaigns to advance the values and interests of WhatsApp. You’ll coordinate closely with our local and global policy teams, the WhatsApp business and product organizations and key cross-functional partners in Legal, Partnerships and Comms to execute our policy strategy, develop our external narrative around key policy challenges on encryption and advise product teams through the public policy lens. As a manager, you will develop, organize, manage and communicate critical plans, initiatives and strategy. Technology moves quickly, so it’s important that we work closely with politicians, regulators, academics and civic stakeholders around the issues that affect the Internet and our users. We advocate for WhatsApp on the big public policy issues of the day – including privacy, security and user safety — and often play a part in high-profile debates. In this role, you’ll combine creativity and intellectual rigor with the organizational skills to manage campaigns and projects to tight deadlines. You’ll apply your expertise to real-world scenarios, acting as an inspiring advocate and enthusiastic team player eager to help shape the future of Internet and mobile policy. This role is based in Gurgaon and will report to the Director of WhatsApp Public Policy, India.

• Develop and lead strategic outreach and policy campaigns to shape public and political dialogue in a way that benefits WhatsApp’s users and the wider web
• Engage directly and build relations with policymakers, trade associations, industry partners, key opinion formers, non-profit groups and others to support policies that will help create/maintain a user-focused, private, safe and secure online environment
• Build external relationships strategically to help shape public and political dialogue
• Monitor and research current and relevant emerging public policy issues and thought leaders
• Manage policy projects on a host of issues and work cross-functionally to develop policy positions
• Lead framework and our policy strategy for issues including encryption, privacy, and content
• Build appropriate reputational programs that showcase the benefits of the WhatsApp service
• Bachelor’s degree
• 14+ years of work experience, including experience managing high-profile policy campaigns and strategic outreach with diverse stakeholders within policy advocacy or in a government position
• Experience executing cross-functional campaigns
• Ability to work as part of a team and exercise good judgment and a sense of humor in a rapidly changing environment
• Superb communication skills
• Advanced degree preferred, including a degree in law
• Experience in internet technologies, security, privacy, content moderation and the surrounding policy environments (preferred)
• Experience in product counseling (preferred)