{"id":1864,"date":"2021-05-13T23:33:42","date_gmt":"2021-05-13T18:03:42","guid":{"rendered":"https:\/\/edubuzz360.com\/jobs\/?p=1864"},"modified":"2021-05-13T23:36:23","modified_gmt":"2021-05-13T18:06:23","slug":"junior-support-analyst-at-bnp-paribas-company","status":"publish","type":"post","link":"https:\/\/edubuzz360.com\/jobs\/2021\/05\/13\/junior-support-analyst-at-bnp-paribas-company\/","title":{"rendered":"Junior Support Analyst  at BNP Paribas Company"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\"><strong>Job Description :<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">BNP Paribas is looking for a highly motivated teammate ready to play a key role as a Junior Support Analyst. To work in Beacon support along with other IT Support functions applications. Candidate should be self-motivated, proactive and a good team player.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Direct Responsibilities :<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li>Serve as Point of Contact for Global Support, get heavily involved in rapid recovery during production outages, and communicate accordingly to impacted customers.<\/li><li>Perform root cause analysis and identify solutions to prevent reoccurrences of incidents.<\/li><li>Participate to support documentation creation, update and sharing.<\/li><li>Participates and ensure adherence to incident, problem, and change management processes.<\/li><li>Participate to the continuous improvement of the platform monitoring and production processes.<\/li><\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Contributing Responsibilities :<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li>Understand and remain fully aware of the business processes automated on the production platform.&nbsp;<\/li><li>Participate to Resiliency events (Disaster Recovery, Sustained Resiliency, etc.) to ensure Business Continuity objectives were met.<\/li><li>Maintains effective relationships with core and extended program team members, peers, senior stakeholders and business managers<\/li><li>Willingness to learn complex applications and unique data<\/li><li>Excellent oral, written and interpersonal skills<\/li><li>Time management skills and Smart working.<\/li><li>Must be able to work closely with end users and developers<\/li><li>As a Junior Support Analyst,you should have excellent communication skills with the ability to present technical concepts to a non-technical audience.<\/li><\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Technical &amp; Behavioral Competencies :<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li>Team members to ensure detailed root cause analysis is performed and follow up for resolutions.<\/li><li>Team members to update Problem records (Root cause, Work around, &amp; effort spent on applying the workaround) every time when the issue occurs.<\/li><li>Team members to participate in internal problem reviews and monthly Problem Management meetings to provide quality updates and ensure appropriate fields are updated.<\/li><li>Team members ensure to relate the Incidents to the appropriate problem records.<\/li><li>Team members to ensure and update the problem records with detailed root cause analysis ,&nbsp; Short term and long term solutions and&nbsp; Closure notes to record the production change number, Fix provided<\/li><li>Team members to follow with respective team if action items falls outside team<\/li><li>Team members to close problem records once corresponding solution rolled out in production<\/li><li>Fortnightly regular meetings with off shore team &amp; local teams (ADM, OPS, Sub-domain, service review, GBM&#8230;)<\/li><\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Specific Qualifications (if required) :<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li>Ensure production stability through effective change management&nbsp;<\/li><li>Highlight capacity related issue on time and put checks\/monitoring to avoid occurring again<\/li><li>Involve obsolescence tracking<\/li><li>Put or bring best practices for effective monitoring<\/li><li>Reduce operational risk especially human mistakes<\/li><li>Weekend activities to be planned very well especially activities related to infrastructure<\/li><\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Skills Referential<\/strong> :<\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li>Behavioral&nbsp;Skills: (Please select up to 4 skills)<ul><li>Ability to collaborate \/ Teamwork<\/li><li>Organizational skills<\/li><li>Ability to deliver \/ Results driven<\/li><li>Critical thinking<\/li><\/ul><\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>Transversal Skills:&nbsp;(Please select up to 5 skills)<ul><li>Ability to understand, explain and support change<\/li><li>Ability to inspire others &amp; generate people&#8217;s commitment<\/li><li>Ability to set up relevant performance indicators<\/li><li>Analytical Ability<\/li><li>Choose an item<\/li><\/ul><\/li><li>Education Level : Bachelor Degree or equivalent<\/li><li>Experience Level : Beginner<\/li><li>Other\/Specific Qualifications&nbsp;(if required) : ITIL certified<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table><tbody><tr><td>Company Name<\/td><td>BNP Paribas&nbsp;<\/td><\/tr><tr><td>Website<\/td><td><a href=\"https:\/\/group.bnpparibas\/en\/\" target=\"_blank\" aria-label=\"undefined (opens in a new tab)\" rel=\"noreferrer noopener\">https:\/\/group.bnpparibas\/en\/<\/a><\/td><\/tr><tr><td>Role<\/td><td>Junior Support Analyst<\/td><\/tr><tr><td>Qualification<\/td><td>Bachelor Degree&nbsp;<\/td><\/tr><tr><td>Experience<\/td><td>Beginner<\/td><\/tr><tr><td>Experience Level<\/td><td>Entry Level<\/td><\/tr><tr><td>Job Type<\/td><td>Permanent<\/td><\/tr><tr><td>Industry<\/td><td>Information technology<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-background has-vivid-cyan-blue-background-color\" href=\"https:\/\/group.bnpparibas\/en\/careers\" target=\"_blank\" rel=\"noreferrer noopener\">Apply for this Job<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Job Description : BNP Paribas is looking for a highly motivated teammate ready to play a key role as a Junior Support Analyst. To work in Beacon support along with other IT Support functions&#46;&#46;&#46;<\/p>\n","protected":false},"author":49,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[1,3],"tags":[420,379,382,419],"class_list":["post-1864","post","type-post","status-publish","format-standard","hentry","category-it-jobs","category-it-jobs-chennai","tag-bnp-paribas","tag-chennai","tag-fresher","tag-junior-support-analyst"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Junior Support Analyst at BNP Paribas Company | Edu Jobs<\/title>\n<meta name=\"description\" content=\"As a Junior Support Analyst,you should have excellent communication skills with the ability to present technical concepts to a non-technical audience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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